Privacy Policy

Effective Date: 11 July 2025

Face Forme Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and handling your personal information with care, confidentiality, and in accordance with Australian law. This policy outlines how we collect, use, store, and share your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

We may update this policy from time to time at our sole discretion and in accordance with relevant Australian privacy legislation. By using our website or engaging our services, you acknowledge that you have read, understood, and accepted this Privacy Policy. This policy outlines our privacy practices but does not extend any rights or obligations beyond those set by law.

 

1. Who We Are

Face Forme is a cosmetic clinic based in Varsity Lakes, Queensland. We offer non-surgical cosmetic treatments and skin therapies. This Privacy Policy applies to all personal information collected through our website www.faceforme.com.au, in clinic, or through any form of communication with us.

 

2. Information We Collect

We may collect the following types of personal information:

  • Full name, contact details (email, phone, address), gender and date of birth

  • Medical history relevant to cosmetic treatments (including medications and allergies)

  • Appointment details, treatment records and clinical photography and notes

  • Payment information (via secure third-party processors)

  • Marketing preferences and communication history

  • Website usage data (such as IP address, device or browser type and pages viewed)

 

3. How We Collect Your Information

We collect personal information when you:

  • Book an appointment (online, over the phone, or in clinic)

  • Complete a consultation or consent form

  • Subscribe to our marketing emails or SMS list

  • Contact us via email, phone, social media, or website forms

  • Participate in surveys, promotions, or events

  • Visit our website (via cookies and analytics tools)

 

4. Why We Collect and Use It

Your personal information is used to:

  • Deliver treatments safely and effectively

  • Manage bookings, send reminders, and provide aftercare

  • Share clinic updates, promotions, and educational content (with your consent)

  • Maintain accurate clinical records

  • Meet legal, health, and safety requirements

  • Improve our website and client experience

 

5. Marketing Communications

With your consent, we may contact you to let you know about new services, offers, or products that we believe may be of interest to you. These communications may come via:

  • Email marketing

  • SMS reminders or promotions

  • Direct mail

You can opt out of marketing communications at any time by following the unsubscribe link or contacting us directly. We respect your preferences and will update your records promptly.

 

6. Cookies and Website Analytics

Our website uses cookies and analytics tools (e.g. Google Analytics) to collect non-identifiable data such as:

  • Browser and device type

  • Pages visited and time spent on site

  • Approximate location and referral source

This helps us optimise website performance and improve user experience. You can manage cookie preferences via your browser settings.

 

7. Disclosure of Your Information

We only share your personal information when necessary and for the intended purpose. This may include:

  • Face Forme staff and practitioners (only on a need-to-know basis)

  • Secure third-party providers (e.g. booking, payment, marketing platforms)

  • Medical professionals, insurance or regulatory bodies and authorities, if required by law

 

8. Data Storage and Security

We take privacy seriously and use secure digital systems, password-protected platforms, and encrypted services to protect your data. Access is limited to authorised personnel only.

We retain your records for as long as required to provide care and meet regulatory obligations. When no longer needed, data is securely deleted or de-identified.

While we take reasonable steps to safeguard your personal information, by engaging with our clinic or using our website, you acknowledge and accept that no system is entirely immune to breaches. To the fullest extent permitted by law, you agree to indemnify and hold Face Forme Pty Ltd harmless against any claims, losses, damages, or liabilities resulting from unauthorised access, misuse, or disclosure of personal information, including in the unlikely event of a data breach.

 

9. Overseas Data Transfers

Some of our third-party service providers may store or process your personal information outside of Australia. While we take reasonable steps to ensure they comply with Australian privacy standards, we are not responsible for the privacy practices, actions, or security measures of these third parties.

By engaging with our services, you acknowledge and agree that Face Forme is not liable for any misuse, breach, or unauthorised access of your information by these third parties. You also agree to indemnify Face Forme Pty Ltd and hold us harmless from any claims, losses, or damages arising from the actions or omissions of third-party providers who handle your data.

 

10. Access and Correction

You can request access to your personal information or ask us to correct it if it’s inaccurate, incomplete, or outdated- subject to certain legal exceptions. To do so, please contact us using the details at the end of this policy. We may ask you to submit your request in writing, and a small administrative fee may apply to cover processing costs. We will respond within a reasonable timeframe- typically within 30 days. 

 

11. Contact Us

If you have questions, concerns, or requests regarding your personal information or this policy, please get in touch:

Face Forme Pty Ltd
A- 6/16 Lake Street, Varsity Lakes QLD 4227
E- info@faceforme.com.au
T- 0425 156 419